Terms and Conditions
Last updated: September 23, 2026
These Terms and Conditions (“Terms”) govern the website at www.singletrackaccounting.com (the “Site”) and the optional client-support SMS/text messaging program operated by SingleTrack Group LLC dba SingleTrack Accounting (“SingleTrack,” “we,” “our,” or “us”). By using the Site, you agree to these Terms to the extent permitted by applicable law. By affirmatively enrolling in the SMS program, you agree to its terms below. If you do not agree to the applicable Terms, do not use the Site or enroll in the SMS program.
Using the Site, providing a telephone number, or purchasing professional services does not itself constitute consent to receive text messages. Our professional services are governed by a signed engagement agreement, not by SMS enrollment.
1. Lawful use of the Site
You may use the Site only for lawful purposes. You may not attempt unauthorized access, introduce harmful code, impair the Site, misuse another person’s information, or interfere with other users’ access. Information you submit must be information you are authorized to provide.
2. Professional services and information
Site content is general information and is not individualized tax, accounting, legal, or financial advice. Visiting the Site or communicating with us does not, by itself, establish an engagement. Advice tailored to your circumstances requires an appropriate professional-services engagement.
A signed engagement agreement governs the scope of our professional services, fees, responsibilities, deliverables, and applicable deadlines. If these Terms conflict with that agreement about professional services, the engagement agreement controls, subject to applicable law. It does not, by itself, enroll you in SMS or override a withdrawal of SMS consent.
Texting is limited to coordination and general service-related conversation, not substantive client-specific advice. A text is not a substitute for a required tax-return signature, e-file authorization, formal approval, or other required document. SMS enrollment does not change the scope of our engagement.
3. SMS/text messaging program
3.1 Program description
The SingleTrack Accounting Client Support SMS Program is available to existing clients as an optional way to communicate with our team. We may initiate and respond to service-related messages about appointments, missing documents, signature requests, bookkeeping coordination, deadline reminders, return-call arrangements, and general client-support matters. We do not use this program for advertising, sales solicitations, or promotional campaigns.
Our SMS number is 970-291-1201. It is a shared firm number accessible to authorized team members, not a private number assigned to one particular accountant. Messages are generally written and sent by our team; automated appointment reminders may also be sent.
3.2 Enrollment and voluntary consent
To enroll, provide your mobile number and affirmatively select the separate SMS consent checkbox on our opt-in form. Only provide a number for which you are the subscriber or an authorized user. Your consent is specific to this client-support program and is not permission to send marketing texts.
Consent is not a condition of purchase or of receiving our professional services. You may decline SMS or withdraw your consent without ending your engagement. Telephone, email, and our client portal remain alternative communication channels.
When you initiate a text conversation, we may respond to address that conversation, subject to applicable messaging requirements. That exchange is not treated as enrollment in future reminders or recurring messages. We do not treat website use, an engagement agreement, or an earlier opt-in to a different communication channel as SMS enrollment.
3.3 Message frequency and charges
Message frequency varies according to your appointments, service needs, and conversations with our team. Message and data rates may apply. Your mobile carrier’s rates and terms apply to messages you send and receive; please contact your carrier for details.
3.4 Opting out and re-enrollment
Reply STOP to opt out at any time. You may also email admin@singletrackaccounting.com, call 970-291-1201, extension 4, or communicate another clear, reasonable request to stop texts. No particular wording is required when your request clearly communicates that preference.
We honor opt-outs promptly and within applicable legal deadlines. After you opt out, no further program texts will be sent unless you affirmatively opt in again, except for a single nonpromotional confirmation of your opt-out where permitted. Continuing to receive accounting services or signing another engagement agreement does not reinstate SMS consent.
Opting out of SMS does not terminate your professional-services engagement. Necessary service communications may continue through other appropriate channels, subject to your preferences and applicable law.
3.5 HELP and support
Reply HELP for assistance. You may also email admin@singletrackaccounting.com or call 970-291-1201, extension 4. If you change or stop using your mobile number, please notify us so we can update your communication preferences.
3.6 Sensitive information and professional instructions
Do not text Social Security numbers, passwords, bank-account details, tax returns, or other sensitive documents. Use Karbon for Clients for sensitive documents and financial information. Our team may redirect an SMS conversation to telephone, the portal, or another appropriate channel.
Do not rely on an unanswered text as acceptance of instructions, confirmation of a completed filing or payment, or an extension of a deadline. Follow the document, signature, and approval procedures applicable to your engagement. These communication rules do not excuse either party from obligations imposed by an engagement agreement or applicable law.
3.7 Privacy and non-sharing of SMS consent
Our Privacy Policy explains how we handle information. Text conversations are copied into our client-management system and processed using AI-enabled tools, subject to the restrictions described in that policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
These SMS-specific restrictions control over any broader discretionary sharing language in these Terms or our Privacy Policy. SMS consent is not a substitute for any separate consent required to use or disclose tax-return information.
3.8 Delivery and availability
Message delivery depends on mobile networks and service providers. SMS delivery, availability, and response times are not guaranteed. Do not rely on a text message alone for an urgent matter or a filing or payment deadline; use telephone or another appropriate channel when confirmation is needed. Carriers are not liable for delayed or undelivered messages.
4. Service outcomes and limitations
We provide professional services with due professional care, but cannot guarantee a particular tax result, refund, tax liability, acceptance of a filing by a taxing authority, or avoidance of penalties or audits. Our services depend on the accuracy, completeness, and timeliness of the information you provide. Each party’s responsibilities for professional services remain governed by the engagement agreement and applicable law.
To the fullest extent permitted by applicable law, and except as otherwise provided in a signed engagement agreement, SingleTrack is not liable for indirect, incidental, special, or consequential damages arising solely from use of the Site or failures in SMS transmission. This limitation does not limit liability for fraud, willful misconduct, gross negligence, or any liability or professional obligation that applicable law does not permit us to exclude or limit.
5. Intellectual property
Site content, including text, graphics, logos, images, and software, is owned by or licensed to SingleTrack and protected by applicable intellectual-property laws. Except as permitted by law or our written permission, you may not reproduce, distribute, or create derivative works from that content. This provision does not restrict your use of your own information or deliverables as permitted by your engagement agreement.
6. Third-party links and services
The Site and our communications may link to third-party websites or services. Those third parties may have their own terms and privacy practices. We do not control their independent content or practices. This provision does not eliminate obligations we may have under applicable law when selecting or using service providers.
7. Privacy and separate permissions
Our Privacy Policy describes information collection, use, disclosure, retention, and privacy requests. These Terms do not authorize uses or disclosures that require a separate consent under applicable law. They do not waive statutory privacy rights or the right to withdraw SMS consent.
8. Governing law
These Terms are governed by Colorado law, without regard to its conflict-of-laws principles, and applicable federal law. This provision does not deprive you of protections under another applicable law that cannot lawfully be waived. A signed engagement agreement may contain separate provisions governing disputes about professional services.
9. Changes to these Terms
We may update these Terms by posting a revised version with an updated date and providing any additional notice or obtaining any consent required by law. Changes do not retroactively expand SMS consent, convert the program into a marketing program, or override a prior opt-out. Professional-services engagement terms are amended only as permitted by the applicable engagement agreement and law.
10. Contact us
SingleTrack Group LLC dba SingleTrack Accounting
1815 Central Park Dr, Ste 110 PMB 196
Steamboat Springs, CO 80487
Privacy and SMS support: admin@singletrackaccounting.com
Telephone support: 970-291-1201, extension 4
SMS number: 970-291-1201
Website: www.singletrackaccounting.com
